PRIVACY CENTRE

Your data should never be a mystery.

This notice explains, in plain language, what SmartMove may collect, why it is used and how you can change your choices or exercise your rights.

Send a data-rights request

Notice version: dpdp-2026-10-09 · Updated 9 October 2026

PERSONAL DATA

What may be collected

Identity and contact+

Name, email, mobile number, verified contact status and account identifiers.

Learning profile+

Programme, class, board, subjects, progress, submissions and linked parent or student details.

Orders and payments+

Cart, enrolment, invoice and payment status. Card or UPI credentials remain with the payment provider.

Support content+

Counseling requests, uploaded doubt images, AI conversations and messages you choose to submit.

Security and device+

SPECIFIED PURPOSES

Why it is needed

Create and protect your account, verify identity and deliver the learning service you request.

Configure programmes, add-ons, enrolments, payments and the correct student dashboard access.

Respond to counseling, support, grievance and data-rights requests.

Improve reliability and recommendations only where the relevant optional consent has been given.

Meet accounting, security, fraud-prevention and other applicable legal obligations.

YOUR RIGHTS

Access, correction, erasure and grievance support.

You may ask for a summary of the personal data being processed, correct incomplete or inaccurate information, request erasure where retention is no longer required, withdraw consent, or raise a grievance. We may need to verify the requester before acting.

Open the request form

Children and guardians

School-age learner information should be provided with parent or lawful guardian involvement. The registration flow records the applicable guardian confirmation and avoids optional behavioural tracking by default.

Security and retention

Access controls, verification and secure payment hand-off protect the service. Data should be retained only for the service, security and legal period applicable to its purpose, then erased or anonymised through the operating process.

Complaint escalation

Contact SmartMove first so the matter can be investigated and resolved. The published privacy policy identifies the organisation’s grievance contact and response channel.

MAKE A REQUEST

A tracked request, not an unstructured email.

Submit access, correction, erasure, withdrawal, nomination or grievance requests here. The privacy team will verify identity before disclosing or changing account data.